Terms of service

These Terms, together with our Privacy Policy, Cookie Policy, Data Processing Addendum (“DPA”), any order form, and any service-specific or region-specific terms we publish (collectively, the “Agreement”), govern your use of the Services. In case of conflict: a signed order form prevails over these Terms; these Terms prevail over incorporated policies; and any mandatory region-specific terms in Section 23 prevail over the general provisions for customers in that region.

These Terms may be formed and accepted electronically. Electronic acceptance is valid under the Electronic Transactions Act No. 19 of 2006 of Sri Lanka and equivalent electronic-transactions and e-signature laws in other jurisdictions (including the EU eIDAS Regulation and the U.S. E-SIGN Act), and has the same effect as a handwritten signature.

Certain features (for example, payroll processing, bank feeds, or enterprise plans) may carry additional terms presented at activation, which form part of the Agreement once accepted.

The Services are intended for business use. You may use the Services only if you are at least 18 years of age (or the age of legal majority and contractual capacity in your jurisdiction, if higher) and capable of forming a binding contract.

You may not use the Services if you are prohibited from doing so under applicable law, including sanctions and export control laws of Sri Lanka, the United Nations, the United States, the European Union or the United Kingdom; if you are located in, or ordinarily resident in, a comprehensively embargoed territory; if you appear on a restricted-party list; or if your account has previously been terminated for breach.

Free tools made available without registration (such as the online VAT invoice generator) are provided subject to these Terms to the extent applicable, including Sections 8, 9, 12, 13, 20 and 22.

You must provide accurate, current and complete registration information, including valid business identity details where requested (for example, business registration, VAT/GST/TIN numbers applicable in your country), and keep it up to date.

You are responsible for the confidentiality of credentials and for all activity under your account, except to the extent caused by our breach of these Terms. Notify us immediately at security@accdoo.ai of suspected unauthorised access.

You are responsible for provisioning, managing and deactivating Authorised Users and for their compliance with these Terms.

We may require verification steps before activating certain features, including payroll and statutory filing tools, and may decline or limit regulated features in jurisdictions where we do not support them.

The Services are offered on free, trial and paid plans as described on our pricing page or in an Order Form. Features, usage limits (users, employees on payroll, invoices, storage) and support levels vary by plan and may vary by region.

Free plans and free tools are provided for evaluation and light use and may be modified, limited or withdrawn with reasonable notice where practicable.

Trials expire automatically unless converted to a paid plan; data associated with expired trials may be deleted after a retention window of at least [30] days.

Downgrades take effect at the next billing cycle; if usage exceeds the downgraded plan’s limits, we may restrict functionality until usage conforms.

Fees are stated in the currency indicated at checkout or in the Order Form (for example, LKR, USD, EUR or GBP) and are payable in advance for each billing cycle unless otherwise agreed. Your bank or payment provider may apply currency conversion and charges for which we are not responsible.

By providing a payment method you authorise us and our payment processors to charge all fees due, including recurring fees at each renewal, until you cancel. Auto-renewal notice: unless you cancel before the end of the current cycle, your subscription renews automatically for the same period at the then-current rate; where the law of your place of residence requires renewal reminders or a specific cancellation mechanism (for example, certain U.S. states or EU member states), we will honour it. Invoiced enterprise customers pay within [14] days of invoice date unless the Order Form states otherwise.

Except as required by law or expressly stated in the Agreement, fees are non-refundable, including for partial periods, downgrades or unused features. Statutory refund, withdrawal or cooling-off rights of Consumers (for example, under EU consumer law) are not affected; where you expressly request immediate provision of a digital service and acknowledge loss of the withdrawal right, that acknowledgement applies to the extent permitted.

We may suspend the Services for amounts overdue by more than [14] days after at least [7] days’ written notice. Late amounts may accrue interest at [1.5]% per month or the maximum lawful rate, whichever is lower.

We may revise fees on at least [30] days’ notice, effective at your next renewal. If you do not accept a revision, you may cancel before it takes effect.

Fees are exclusive of applicable taxes, levies and duties — including Sri Lankan VAT and SSCL, and VAT/GST/sales tax or digital services taxes in other jurisdictions — which will be added to invoices at prevailing statutory rates where we are required to collect them. Where you are required to self-assess tax (for example, reverse-charge VAT/GST on cross-border supplies), you are responsible for doing so.

If law requires you to withhold or deduct tax from payments to us, amounts payable shall be grossed up so that we receive what we would have received absent the withholding, unless we agree otherwise in writing or you provide a valid exemption, treaty relief documentation, or direction from the relevant tax authority.

You are solely responsible for the correctness of tax registrations, rates, schedules and filings you configure or generate within the Services — whether Sri Lankan (VAT, APIT, EPF/ETF) or of any other country — including any documents produced by our free tools. See also Section 12.

You may use the Services only for lawful business purposes, in accordance with these Terms, the Documentation, and all laws applicable to you — including tax, labour, company, anti-money-laundering, sanctions, export control and Data Protection Laws of every jurisdiction in which you operate.

You are responsible for the accuracy, quality, legality and completeness of Customer Data and for having all rights, consents and lawful bases necessary for us to process it to provide the Services, including in respect of Personnel Data in every country where your personnel are located.

You must maintain your own periodic exports or backups of critical records to the extent required by your legal record-keeping obligations, in addition to the backups we maintain operationally.

Ownership. As between the parties, you retain all right, title and interest in Customer Data. We claim no ownership of your accounting records, invoices or Personnel Data.

Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Data solely (a) to provide, secure, support and improve the Services; (b) to comply with law; and (c) as you otherwise instruct.

Roles under Data Protection Laws. For personal data in Customer Data (including Personnel Data), you are the controller (or a processor acting for your own client) and we are your processor or service provider, processing only on documented instructions under the Agreement and our DPA [accdoo.ai/legal/dpa], which incorporates the EU Standard Contractual Clauses and UK Addendum where they apply. For account, billing and usage data about you and your Authorised Users, we act as an independent controller as described in our Privacy Policy. Under the CCPA, we act as a “service provider” for Customer Data and do not sell or share it.

Aggregated and de-identified data. We may generate and use aggregated or de-identified data that does not identify you or any individual to operate, benchmark and improve the Services. We will not sell Customer Data and will not attempt to re-identify de-identified data.

Data return and deletion. During the Subscription Term and for [30] days after termination you may export Customer Data in commonly used formats (CSV, PDF, Excel). Thereafter we will delete or irreversibly anonymise Customer Data within [90] days, except encrypted backup copies (deleted on rotation within [35] days) and copies retained as required by law.

AI Features generate outputs using probabilistic models. Outputs may be inaccurate, incomplete or unsuitable for your circumstances, and tax or regulatory suggestions may not reflect the law of your jurisdiction. You must review AI-generated content — including suggested ledger categorisations, tax treatments, payroll interpretations, drafted documents and chat answers — before relying on or filing them. AI outputs do not constitute professional accounting, tax or legal advice.

You retain ownership of inputs you submit and, to the extent we hold any rights, we assign to you our rights in outputs generated for you, subject to these Terms. Similar outputs may be generated for other customers; nothing here restricts our independent development.

We do not use Customer Data, including prompts and outputs, to train generalised AI models available to other customers without your explicit opt-in consent, and we contractually require third-party model providers not to use your data to train their models.

We may apply usage limits, content filtering and abuse monitoring to AI Features, and may modify, substitute or withdraw them where model availability, cost or law (including the EU AI Act, where applicable) reasonably requires, with notice where the change is material.

The Services are software tools. They are not, and do not substitute for, professional accounting, audit, tax, legal or HR advice in any jurisdiction, and we are not a licensed audit firm, tax adviser or law firm anywhere. You remain solely responsible for the accuracy of your books, filings and statutory payments in every country where you operate — in Sri Lanka this includes VAT returns, income tax and APIT, EPF contributions under the EPF Act No. 15 of 1958, ETF contributions under the ETF Act No. 46 of 1980, gratuity under the Payment of Gratuity Act No. 12 of 1983, and Registrar of Companies filings; elsewhere it includes the equivalent tax, social security, pension and corporate obligations of your jurisdiction.

The Services’ statutory compliance tooling is built primarily for Sri Lanka. Where you use the Services for operations in other countries, you are responsible for verifying that configurations, computations, document formats and filings satisfy local requirements. We endeavour to keep supported statutory rates and formats current, but legislation changes and we do not warrant acceptance of any computation or generated form by any tax, labour or corporate authority in any country.

Where the Services generate statutory documents (for example, tax invoices or payslips), you must confirm that each document as issued satisfies the legal requirements applicable to your registration status, transactions and jurisdiction.

We and our licensors own all right, title and interest in the Services, Documentation, our trademarks (including “AccDoo” and the AccDoo logo) and all related intellectual property, protected under the Intellectual Property Act No. 36 of 2003 of Sri Lanka, international treaties (including Berne, TRIPS and the Paris Convention) and the laws of other jurisdictions. Except for rights expressly granted, no rights are transferred to you.

Subject to the Agreement and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Services for your internal business purposes (and, for accounting firms, for managing client engagements through designated features).

Feedback you provide may be used by us under a perpetual, irrevocable, royalty-free licence without obligation to you.

We will not use your name or logo in marketing without consent, except in a factual customer list unless you opt out by written notice to legal@accdoo.ai.

Copyright complaints. If you believe content available through the Services infringes your copyright, notify legal@accdoo.ai with the information required by applicable law (for U.S. rights holders, the elements of a DMCA notice under 17 U.S.C. § 512). We may remove material and terminate repeat infringers.

The Services may interoperate with third-party products such as payment gateways, banks, email providers, government e-services and AI model providers (“Third-Party Services”). Your use of a Third-Party Service is governed by its own terms, and you authorise us to exchange data with it as needed to deliver the integration you enable.

We are not responsible for Third-Party Services, including their availability, security, data practices or API changes, and an integration may be modified or discontinued if the third party changes or withdraws it. Material changes will be notified where reasonably practicable.

We will use commercially reasonable efforts to make the Services available 24/7 with the monthly uptime target in Appendix A, excluding planned maintenance and events beyond our reasonable control.

Service credits in Appendix A are the sole and exclusive remedy for failure to meet the uptime target, except where liability cannot lawfully be limited or where mandatory Consumer remedies apply.

Planned maintenance will be notified in advance (targeting low-usage windows by region where practicable); emergency maintenance may occur without notice where necessary to protect the Services.

We continuously improve the Services and may add, modify or remove features, provided that during a paid Subscription Term we will not materially degrade the core functionality of your plan. Where the law of your residence (for example, the EU Digital Content Directive as implemented) grants Consumers rights in respect of modifications, those rights are unaffected. If we discontinue the Services entirely, we will give at least [90] days’ notice and a pro-rata refund of prepaid unused fees.

Ours. We maintain an information security programme with administrative, technical and organisational measures appropriate to the risk, including encryption in transit (TLS 1.2+) and at rest, role-based access control, logging and monitoring, vulnerability management, and personnel confidentiality undertakings. A current summary is available at accdoo.ai/security.

Yours.You are responsible for secure configuration — strong passwords and multi-factor authentication for all Authorised Users, least-privilege roles, secured devices and networks, and prompt deactivation of departed personnel.

Incident notification. If we become aware of a personal data breach affecting Customer Data, we will notify you without undue delay in accordance with applicable Data Protection Laws and the DPA, and provide information reasonably required for you to meet your own notification obligations to regulators (such as the Data Protection Authority of Sri Lanka or an EU supervisory authority) and affected individuals.

Each party will protect the other’s Confidential Information with at least reasonable care, use it only to perform under the Agreement, and disclose it only to personnel and advisers bound by obligations at least as protective.

“Confidential Information” includes Customer Data, non-public product and security information, and commercial terms, but excludes information that is or becomes public through no fault of the receiver, was lawfully known without restriction, is independently developed, or is lawfully received from a third party.

Disclosure required by law, court order or a regulator is permitted, with prompt notice to the discloser where lawful. These obligations survive termination for [5] years, and indefinitely for Customer Data and trade secrets.

Term. The Agreement starts on first acceptance and continues until all subscriptions expire or the Agreement is terminated as permitted.

By you. You may cancel any subscription effective at the end of the current billing cycle via account settings or written notice; enterprise Order Forms may specify different notice. Mandatory Consumer termination rights are unaffected.

Suspension by us.We may suspend access immediately where reasonably necessary to (a) address a security threat; (b) prevent unlawful activity or material breach of Sections 8–9; (c) comply with law or a regulator’s direction anywhere we operate; or (d) address non-payment under Section 6.4 — limited in scope and duration to what is reasonably required, with prompt restoration once resolved.

For cause. Either party may terminate on written notice if the other materially breaches and fails to cure within [30] days of notice, or becomes insolvent or subject to analogous proceedings in any jurisdiction.

Effect.Access rights end and outstanding fees fall due. Sections intended to survive (including 3, 10.4–10.5, 11.2, 12, 13, 18, 20, 21, 22 and 24) survive. Data export and deletion follow Section 10.5.

The Services are provided “as is” and “as available”. Except as expressly stated, we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law. Some jurisdictions do not allow certain exclusions — for example, statutory guarantees under the Australian Consumer Law, or conformity rights of EU Consumers — and nothing in the Agreement excludes rights that cannot lawfully be excluded; where such rights apply, our liability is limited to the remedies permitted by that law (for example, re-supply of the services or the cost of re-supply, where the Australian Consumer Law allows).

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, goodwill, anticipated savings or data (other than our obligation to restore data from available backups), even if advised of the possibility.

To the maximum extent permitted by law, each party’s total aggregate liability under or in connection with the Agreement will not exceed the fees paid or payable by you in the [12] months preceding the first event giving rise to liability, or USD [500] / LKR [100,000] for users of only free plans or free tools.

Nothing limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence or wilful misconduct where such limits are unenforceable, breach of confidentiality obligations, your payment obligations, your breach of Sections 8–9, amounts payable under Section 21, or any liability that cannot lawfully be limited or excluded.

By us. We will defend you against third-party claims alleging that the Services, as provided and used per the Agreement, infringe intellectual property rights, and pay damages finally awarded or agreed in settlement. If a claim arises or is likely, we may modify the Services, procure continued use, or terminate the affected Services with a pro-rata refund. This is your exclusive remedy for infringement claims and excludes claims arising from Customer Data, combinations with items not provided by us, or use in breach of the Agreement.

By you.You will defend us against third-party claims (including by your employees or data subjects, or actions by regulators in any jurisdiction) arising from Customer Data, your breach of Sections 8, 9 or 10.2–10.3, or your violation of applicable law, and pay damages finally awarded or agreed in settlement. This clause does not apply to Consumers where such indemnities are unenforceable against them.

The indemnified party must give prompt notice, sole control of defence and settlement (no settlement imposing non-monetary obligations on the indemnified party without consent), and reasonable cooperation at the indemnifying party’s expense.

Default. The Agreement is governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict of law principles, and excluding the UN Convention on Contracts for the International Sale of Goods.

Consumer protection carve-out. If you are a Consumer, you additionally benefit from any mandatory provisions of the law of the country in which you are habitually resident, and nothing in this Section deprives you of the protection of those provisions or of the right to bring or defend proceedings in the courts of your habitual residence where that right is non-waivable.

Escalation. The parties will first attempt in good faith to resolve any dispute through senior management negotiation within [30] days of written notice of the dispute.

Arbitration (business customers). Any dispute with a business customer not resolved under Section 22.3 shall be finally settled by arbitration seated in Colombo, Sri Lanka under the Arbitration Act No. 11 of 1995, before a sole arbitrator appointed by agreement or, failing agreement within 30 days, under the rules of the [Sri Lanka National Arbitration Centre]. The language shall be English. Awards are enforceable under the New York Convention 1958, to which Sri Lanka is a party. Either party may seek urgent injunctive relief from a court of competent jurisdiction to protect intellectual property or confidential information.

EU/UK Consumers.The European Commission’s online dispute resolution platform is available atec.europa.eu/consumers/odr. We are not obliged to and do not currently participate in alternative dispute resolution before a consumer arbitration board, except where required by mandatory law.

Changes to the Terms. We may update these Terms. Material changes will be notified at least [30] days in advance by email or prominent in-product notice; if a material change adversely affects you, you may terminate the affected subscription before it takes effect and receive a pro-rata refund of prepaid unused fees. Continued use after the effective date constitutes acceptance. Negotiated enterprise terms change only by written agreement.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, power or telecommunications failures, and failures of upstream providers, provided the affected party uses reasonable efforts to mitigate. Payment obligations for services already delivered are not excused.

Assignment. You may not assign the Agreement without our prior written consent (not unreasonably withheld); we may assign it to an affiliate or in connection with a merger, acquisition or sale of assets with notice to you.

Miscellaneous. The Agreement is the entire agreement between the parties regarding its subject matter. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder enforced. No waiver is effective unless in writing. The parties are independent contractors. Notices to us go to [AccDoo (Pvt) Ltd], [registered address], Attn: Legal, copy to legal@accdoo.ai; notices to you go to your account owner’s email. Support: support@accdoo.ai · Security: security@accdoo.ai · Privacy: privacy@accdoo.ai.

Uptime commitment. For paid plans we target Monthly Uptime of at least 99.5% (Enterprise: 99.9%where stated in the Order Form). “Monthly Uptime” means the percentage of minutes in a calendar month during which the core Services are available, excluding Excused Downtime.

Excused Downtime: planned maintenance notified at least 48 hours in advance (capped at 8 hours per month); emergency maintenance; failures of Third-Party Services, internet connectivity or Customer systems; suspension permitted under the Terms; and force majeure.

Service credits:99.0–99.49% → 5% of the monthly fee; 95.0–98.99% → 10%; below 95.0% → 25%. Claims to support@accdoo.ai within 30 days of the month concerned, with reasonable evidence. Credits are capped at 25% of the monthly fee, are not redeemable for cash, and are the exclusive remedy for availability failures except where mandatory law provides otherwise.

Support.Standard support via help centre and email during business hours (Mon–Fri, 9:00–18:00 Sri Lanka Standard Time / UTC+5:30, excluding Sri Lankan public holidays). Enterprise plans may include priority targets per the Order Form: Severity 1 (Service down) – 2 business hours; Severity 2 (major feature impaired) – 8 business hours; Severity 3 (general) – 2 business days.